| Classification: Staff |
| Status: Full Time |
| Minimum Salary: |
Description of Job Duties:
- Assist with awarding financial aid and related reconciliation activities.
- Facilitate students' seamless enrollment by offering comprehensive assistance throughout the entire process, including admissions, document requirements, financial aid, and more.
- Serve as the primary point of contact for veteran seeking educational benefits and oversee the certification process.
- Address inquiries and provide guidance on registration, FERPA permissions, orientation, degree audits, and advisement referrals, as well as Online enrollment activities
- Handle payment processing for all charges and support students in understanding payment plans and interpreting account statements.
- Efficiently distribute student IDs and parking stickers, and proficiently manage incoming calls at the switchboard and within the department.
- Always prioritize delivering an exceptional and personalized customer service experience to students.
Experience and Other Qualifications Required:
- Bachelors Degree Required
- Basic computer and software skills (including Microsoft Word, Excel, PowerPoint, etc.) required
- Experience in financial aid administration and knowledge of federal, state, and institutional financial aid programs and familiarity with veterans' educational benefits is highly desired.
- This position is a multifaceted role that leads a team dedicated to providing comprehensive support to students in the areas of financial aid, veterans' benefits, and broader student services.
- The position is responsible for delivering exceptional customer service to a diverse range of individuals, including students, guests, faculty, and staff within the college's student services center.
- This role demands a deep understanding of customer service principles and practices, along with demonstrated leadership skills.
Excellent Employee Benefits
Health, Dental, Vision, Life & Disability Insurance details »
Work/Life Balance Perks for Employees
Dollar Lunch, Fit Center Access, Educational Benefit, Government Verizon Phone Plan, Discount Purchase Programs, Discount Facility Rentals, Vacation & Sick Leave details »
To be considered for this position, a complete application packet must be received, including all the following:
- Cover letter of interest (please address your qualifications, skills and knowledge, as well as a secondary area of qualification, if applicable.)
- Resume
- At least one letter of recommendation (this should come from a different reference than is listed on your applicaton)
- Transcript(s)
