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The Student Services Specialist is responsible for delivering exceptional customer service to a diverse range of individuals, including students, guests, faculty, and staff within the college's student services center.  This role demands a deep understanding of customer service principles and practices, along with excellent interpersonal, decision-making and exceptional planning and organizational skills.

MAJOR RESPONSIBILITIES

• Facilitate students' seamless enrollment by offering comprehensive assistance throughout the entire process, including admissions, document requirements, financial aid, and more.
• Address inquiries and provide guidance on registration, orientation, degree audits, and advisement referrals, as well as online enrollment activities. 
• Skillfully manage tasks related to transcript requests, updating personal information, scheduling changes, withdrawal processes, insurance verifications, and FERPA form submissions. 
• Handle payment processing for all charges and support students in understanding payment plans and interpreting account statements. 
• Efficiently distribute Student IDs and parking stickers, and proficiently manage incoming calls at the switchboard and within the department. 
• Always prioritize delivering an exceptional and personalized customer service experience to students.

QUALIFICATIONS

Knowledge and Skill Requirements:

• Minimum 2 years related experience in student services or related field
• Strong communication skills, both verbal and written are required
• Strong organizational and problem-solving skills required
• Ability to maintain and foster strong relationships with state agencies and local educational institutions
• Strong working knowledge of a student information system and knowledge of microcomputer/software applications

Education/Experience Requirements

• Bilingual Preferred
• Bachelor’s Degree Preferred